Refund & Cancellation Policy

Effective date: 31 May 2026 · Last updated: 31 May 2026 · Version: 1.0

This policy explains how cancellations and refunds work for purchases from Hibr AI. It forms part of our Terms of Service. Because we offer different kinds of products — subscriptions, fixed-scope services, and bespoke engagements — the rules differ by type, as set out below. Nothing in this policy removes any non-waivable rights you may have under applicable consumer-protection law.

1. Quick summary

Offering type	Cancellation	Refund
Subscriptions (AI Growth Retainer, AI Lead Qualifier, Social Content AI, HIBR 3D plans)	Cancel anytime; stops future renewals. Access continues to the end of the paid period.	No refund for the current period once it has started; we do not charge you again after cancellation. Annual plans: see Section 3. HIBR 3D money-back guarantee: if HIBR 3D is not right for you, email info@hibr.ai within 14 days of your first payment and we will refund it in full, provided you have used 50 credits or fewer. This applies to your first payment only.
Free trials (e.g. AI Growth Retainer 7-day trial)	Cancel before the trial ends to avoid any charge.	No charge occurs during a properly cancelled trial.
One-time / fixed-scope services (AI Strategy Audit, AI Quick Start, Data Intelligence Report, AI Outreach Agent)	You may cancel before work begins.	Full refund if cancelled before work begins; thereafter pro-rated for work not yet performed (see Section 4).
Custom AI Build (quoted)	Per the signed proposal / SOW.	Governed by the milestone and payment terms in your signed proposal / SOW.

2. Subscriptions

You can cancel a subscription at any time. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.
We do not provide refunds for the portion of a billing period already started, except where required by law or expressly agreed.
If a renewal is charged in error (for example after you cancelled), contact us and we will refund the incorrect charge.
To cancel, follow the cancellation option in your product portal/account, or email info@hibr.ai from your account email and we will process it.

Free trials. Where a free trial is offered, your payment method may be required up front and the subscription converts to paid automatically when the trial ends. Cancel before the trial ends and you will not be charged.

3. Annual (prepaid) subscriptions

Annual plans are paid in advance for the year. You may cancel to stop the next annual renewal. We do not provide automatic refunds for the unused portion of a current annual term, but if you cancel an annual plan shortly after purchase and have made little or no use of it, contact us — we will consider a reasonable, pro-rated refund in good faith.

4. One-time and fixed-scope services

Before work begins: if you cancel before we have started the engagement, you receive a full refund.
After work begins: because these services involve our team's time and tailored deliverables, refunds after work has started are pro-rated to reflect work already performed and costs incurred. Where a substantial deliverable has been completed and delivered, that portion is non-refundable.
Satisfaction: if a delivered service does not match the scope we agreed, tell us within a reasonable time and we will first work to correct it (rework or revision). A refund of the affected portion is available where we cannot reasonably remedy a material shortfall.

5. Custom AI Build & proposal-based engagements

For quoted engagements, cancellation and refund terms follow the milestone, deposit, and payment schedule in your signed proposal or statement of work, which takes precedence over the general rules above. Deposits and completed milestones are generally non-refundable; uncommenced milestones are.

6. How to request a refund or cancellation

Email info@hibr.ai from the email address on your order, with your order number (shown on your receipt) and a short description of your request.
We aim to acknowledge within 2 business days and to resolve eligible requests promptly.
Approved refunds are returned to your original payment method via Stripe. The time for the funds to appear depends on your bank or card issuer (typically 5–10 business days).

7. Chargebacks & disputes

If you believe a charge is wrong, please contact us first — most issues are resolved quickly. Opening a card chargeback without contacting us may delay resolution. We reserve the right to contest chargebacks we believe are unwarranted and to suspend access to disputed services pending resolution.

8. Taxes

Where a refund is issued, any tax (for example VAT) that was charged on the refunded amount is refunded with it. Refunds are calculated on the amount actually paid.

9. Changes to this policy

We may update this policy. The version in effect at the time of your purchase applies to that purchase. The current version is always posted here.

10. Contact

Billing, refunds & cancellation: info@hibr.ai