What makes Fetchr different from Aramex?

Fetchr's edge is GPS pin-based addressing — customers can drop a map pin instead of describing a complex Dubai or Sharjah address, which cuts undeliverables significantly. Fetchr is also COD-heavy and was built around UAE e-commerce patterns from day one. Aramex has a wider service portfolio (international, freight, document services) but Fetchr often wins on last-mile UAE delivery economics for SMB e-commerce.

Does Fetchr cover the GCC?

Yes, with strong coverage in the UAE, Saudi Arabia, Bahrain, Egypt, and Jordan. HIBR ERP supports cross-border Fetchr shipments with the right commercial invoice and customs paperwork generated automatically.

Can I switch between Fetchr and Aramex per order?

Yes. HIBR shows live rates from every connected courier per shipment. Staff or rules-engine pick the right courier — Fetchr for COD-heavy Dubai zones, Aramex for next-day Abu Dhabi, etc. Both reconcile to the same inventory and accounting flow.

Fetchr Integration — HIBR ERP UAE E-commerce Courier

Fetchr is the Dubai-headquartered last-mile courier that built its reputation around two ideas the region needed: GPS pin-based addressing (drop a pin instead of describing a confusing UAE address) and COD-strong logistics for e-commerce that needed cash collection without losing the parcel. Fetchr is the courier UAE Instagram boutiques, Shopify storefronts, and small-batch retailers reach for when they need a courier that understands e-commerce-shaped demand and won't bounce back half their parcels marked "address not found". Fetchr covers UAE end-to-end plus Saudi Arabia, Bahrain, Egypt, and Jordan. Inside HIBR ERP, Fetchr is wired in as a first-class courier alongside Aramex: shipments dispatch from POS or back-office in one click, GPS pins capture at order time, AWBs print, tracking updates flow back into the customer-facing order page, and COD remittances reconcile automatically against the originating invoices.

What this integration does

GPS pin capture at order entry. When a customer places an order via your HIBR storefront or WhatsApp invoice, they drop a map pin. The pin attaches to the Fetchr AWB so the driver navigates directly — cutting undeliverables in dense UAE residential areas (JLT, Marina, Sharjah Al Nahda) noticeably.
One-click ship from order. Order in HIBR → "Ship via Fetchr" → choose service (Same-Day Dubai, Next-Day UAE, GCC) → AWB generated, label prints to your thermal printer, customer receives a tracking SMS.
Live tracking inside the order. Status updates (picked up, out for delivery, attempted, delivered) stream back into HIBR and notify the customer in Arabic or English.
COD reconciliation. Fetchr's daily COD remittance file ingests into HIBR overnight. Each line matches the originating invoice; Fetchr's COD service fee posts to a logistics expense account; the net cash hits your bank GL.
GCC commercial invoicing. Cross-border Fetchr shipments to Saudi, Bahrain, Egypt, Jordan generate the right commercial invoice with HS codes, KSA VAT capture, and customs declaration — auto-attached to the AWB.
Failed delivery handling. If a customer is unavailable, Fetchr's "Reschedule via app" pings back into HIBR; the customer can self-reschedule from the tracking page; HIBR updates inventory commitment automatically.

Setup in 8 minutes

HIBR ERP → Settings → Couriers → Add courier → Fetchr. Paste your Fetchr API token and Merchant ID from the Fetchr Shipper Portal.
Map warehouse to Fetchr pickup zone. Each HIBR warehouse maps to a Fetchr pickup polygon. Multi-warehouse SMBs ship from the nearest zone automatically.
Enable GPS pin capture in checkout. The HIBR storefront and WhatsApp invoice flow start prompting customers for a map pin in addition to (or instead of) a written address.
Configure label printer. Any thermal printer works — Zebra, TSC, Brother. Labels print in the dimensions Fetchr expects.
Test with a free dummy shipment. Fetchr provides a sandbox AWB endpoint; HIBR runs an end-to-end test that doesn't bill your account.

Use cases

Dubai-based Instagram-only boutique with 60% COD orders. Customers DM to order, send GPS pin via WhatsApp, pay COD on delivery. HIBR captures the pin against the invoice, books the COD remittance two business days later, and the founder sees a single dashboard with paid-invoices, in-transit, and remittance-pending — no spreadsheets, no missing 50 here and there.

Sharjah-based supplements brand selling on the HIBR storefront across UAE. Most customers in Sharjah, Ajman, RAK — Fetchr's pin-based routing handles the harder addresses well. Daily 80-shipment dispatch runs at 5 PM; HIBR pre-generates AWBs; Fetchr pickup driver scans a master barcode; tracking ticks live to customers.

Abu Dhabi-based niche food brand selling to Saudi Arabia. Cross-border Fetchr shipments to Riyadh and Jeddah. HIBR generates the commercial invoice with KSA 15% VAT details, attaches HS codes, and the parcel clears customs faster because the paperwork was right the first time. Saudi customers see Fetchr tracking in Arabic.

Pricing. The Fetchr integration is included free in HIBR ERP Pro (499/mo) and Enterprise. Lite supports manual AWB upload. You hold your own Fetchr Shipper agreement and pay Fetchr directly per the negotiated rate card.

Frequently asked questions

Does Fetchr support same-day Dubai delivery?

Yes. Same-Day Dubai is available with a cut-off typically around midday for evening delivery. HIBR surfaces the cut-off time on the order screen so staff know when to stop offering Same-Day at checkout.

Can I print Fetchr returns labels from inside HIBR?

Yes. From the original order, click "Generate return AWB"; HIBR creates a Fetchr return label and emails or WhatsApps it to the customer. When the parcel comes back to your warehouse, HIBR receives the inventory and processes the refund if pre-approved.

What if I want to use Aramex for next-day and Fetchr for Same-Day Dubai?

Standard pattern. HIBR's rule engine handles this: a HIBR rule says "Same-Day Dubai → Fetchr; Next-Day everywhere else → Aramex". Staff never have to choose; the right courier is auto-selected at AWB generation. See Aramex integration.

Wire Fetchr into HIBR ERP today

GPS pin-based addressing, COD-strong logistics, auto-reconciled remittance. Beta launches October 2026.

Join the waitlist →