Does the integration support Talabat Mart and tMart B2B?

Yes. HIBR supports both restaurant orders (Talabat Food) and grocery orders (Talabat Mart / tMart). For dark stores and grocery SMBs, inventory deducts in real time from the right warehouse; for restaurants, the order routes to the right kitchen station.

How does commission reconciliation work?

Talabat's weekly settlement statement ingests into HIBR. Each line is matched against the originating order; the gross order value, the Talabat commission, the delivery fee paid by Talabat (or recovered from customer), and the net remittance all post to the right GLs. The Talabat commission books to a 'Marketplace commissions' expense account and is recoverable input VAT under Federal Decree-Law 8/2017 where applicable.

Can I run Talabat alongside Deliveroo and Careem?

Yes. HIBR ERP supports multiple delivery marketplaces simultaneously. Each order tags its source marketplace; reports break down revenue, commission cost, and net margin per marketplace so you know which is actually profitable for your menu mix.

Talabat Integration — HIBR ERP F&B and Grocery

Talabat is MENA's largest online food delivery and grocery marketplace, part of Delivery Hero, headquartered in Kuwait and operating across UAE, Saudi, Bahrain, Oman, Qatar, and Egypt. For UAE restaurants, dark stores, and grocery SMBs, Talabat is rarely optional — it's where customers are. The hard part isn't being on Talabat; it's keeping menus, pricing, stock, and commissions reconciled with your books when orders pour in across multiple aggregators at once. Inside HIBR ERP, Talabat is wired in as a first-class marketplace: menus and prices sync from HIBR's product catalogue to Talabat (single source of truth), incoming orders route to the right kitchen station or warehouse pick lane, inventory deducts in real time, and the weekly Talabat settlement statement reconciles automatically — order-by-order — into the right revenue, commission, and delivery fee GLs. This is built for UAE F&B and grocery SMBs running 50 to 5,000 orders a week.

What this integration does

Menu and price sync. HIBR's product catalogue is the single source of truth. Update a price, a modifier, or a stock-out in HIBR and it pushes to Talabat within seconds. No more "Talabat menu says 35 but POS rings 32" drift.
Order routing on receipt. Incoming Talabat order routes to the right kitchen station (cold prep, hot line, drinks) or grocery pick-pack lane based on item type. Print to KOT, ticket queue, or pick-list — your call.
Real-time stock-out push. When a HIBR inventory item hits zero, the matching Talabat menu item auto-hides until restocked. Cuts cancellations and one-star reviews.
Settlement reconciliation. Talabat's weekly settlement file matches order-by-order in HIBR: gross sale, commission, delivery fee, net remittance — all post to the right GLs. Talabat commission is recoverable input VAT under Federal Decree-Law 8/2017 where the supply is taxable.
Talabat Mart and tMart support. Grocery dark stores and tMart-fulfilled SKUs work alongside restaurant menus on the same HIBR catalogue — different routing and margins, single ledger.
Marketplace P&L reporting. Side-by-side view of revenue and commission cost per marketplace (Talabat, Deliveroo, Careem, Noon Food) so you know which is actually profitable for your menu mix.

Setup in 12 minutes

HIBR ERP → Settings → Marketplaces → Add → Talabat. Enter your Talabat Restaurant ID (or Mart ID) and the API token from Talabat Partner Hub.
Map menu/inventory categories. HIBR proposes a mapping of your product catalogue categories to Talabat menu structure; you confirm or adjust.
Sync the menu. First sync runs in about 3 minutes for a typical 200-item menu. Photos sync if hosted in HIBR or via direct URL.
Configure kitchen/warehouse routing. Drag items into kitchen stations or warehouse pick lanes; HIBR routes orders accordingly.
Run a Talabat test order. Talabat provides a sandbox flow; place one and confirm everything routes correctly before going live.

Use cases

Dubai cloud kitchen running 3 brands on Talabat from one site. Single kitchen, three distinct Talabat storefronts. HIBR manages one inventory and food-cost ledger; routes incoming orders to the right brand's prep station; rolls up daily revenue per brand and per channel; reconciles the Talabat weekly settlement order-by-order.

Sharjah-based grocery store on Talabat Mart with 1,500 SKUs. Stock changes constantly. HIBR pushes real-time stock-out to Talabat the moment a SKU drains, preventing the cancellation-storm that hits stores running a fixed daily menu file. Commission and customer-paid delivery fees split correctly in the GL.

Abu Dhabi family restaurant with Talabat + Deliveroo + walk-in dine-in. HIBR is the single source of truth across all three channels. Walk-in POS sales, Talabat orders, and Deliveroo orders all hit the same inventory and the same revenue line — segmented by channel for management reporting. End of week, all three settlement statements reconcile automatically.

Pricing. The Talabat integration is included free in HIBR ERP Pro (499/mo) and Enterprise. Lite supports manual order entry only. You hold your own Talabat merchant agreement and pay Talabat the standard marketplace commission per the negotiated contract. HIBR takes no fees on marketplace revenue.

Frequently asked questions

Does the integration support Talabat's tipping and promotions?

Yes. Customer tips post to a "Tips payable" liability GL until you remit them via WPS payroll or cash; Talabat-funded promotions (free delivery, bundle discounts) book to a contra-revenue account so management reporting reflects gross-to-net correctly.

Can I run a Talabat Pro promotion from HIBR?

Promotion creation still happens in Talabat Partner Hub. HIBR mirrors active promotions into your reporting view so you can see, in real time, which Talabat campaigns are driving margin versus eating it.

How does the integration handle order cancellations?

Talabat cancellation events push back into HIBR; the inventory commitment releases; if pre-prepared food was wasted, HIBR offers a one-click "Waste write-off" entry to a food-cost variance account. Talabat compensation for kitchen-side cancellations posts as Other Income.

Wire Talabat into HIBR ERP today

Live menu, real-time stock-outs, kitchen routing, weekly settlement reconciled order-by-order. Built for UAE F&B and grocery SMBs. Beta launches October 2026.

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