Plan tier comparison, payment methods, upgrades, downgrades, refund policy, cancellation policy, annual vs monthly pricing. The complete billing reference for HIBR subscribers.
HIBR has three published tiers. All include VAT 201 + CT-201 auto-filing, e-invoicing, free migration from competitors, and a 30-day free trial.
| Lite | Pro (Most Popular) | Enterprise | |
|---|---|---|---|
| Monthly price | 199 | 499 | 14,990/yr |
| Annual price (save 2 months) | 990 | 2,990 | 14,990 |
| Users | 1 | 5 | Unlimited |
| Locations / warehouses | 1 | 3 | Unlimited |
| POS terminals | 1 | 3 | Unlimited |
| Transactions / month | 500 | 5,000 | Unlimited |
| AI Tax Co-pilot queries | 50/month | Unlimited | Unlimited + custom training |
| AI Receipt OCR | 100/month | 1,000/month | Unlimited |
| WhatsApp invoicing | — | ✓ | ✓ |
| WPS payroll | — | up to 10 employees | Unlimited |
| Multi-currency | AED only | AED + USD + 5 more | All |
| API access | — | Read-only | Full read+write |
| Bank integrations | 1 bank | 3 banks | All UAE banks |
| Audit log retention | 7 years | 7 years | 10 years |
| SLA uptime | 99.5% | 99.9% | 99.95% |
| Support response (SEV-1) | 4 hours | 1 hour | 15 minutes |
| Support channels | Email + in-app | + WhatsApp 24h SLA | + Dedicated CSM + phone line |
| Minimum term | Monthly | 3 months | 12 months |
Full feature breakdown at /erp/pricing/. SLA details at /erp/sla/.
HIBR accepts:
HIBR-issued invoices are FTA-compliant Tax Invoices under Article 65: HIBR's TRN, your TRN, line item with VAT treatment, AED amounts, bilingual EN+AR for invoices over 10,000.
Effective immediately. Proration: HIBR calculates remaining days in your billing period, charges the difference, and reflects the upgrade in your next invoice. All upgraded features available within minutes.
Effective at the end of your current billing period (monthly subscribers: next billing date; annual subscribers: next renewal). This is deliberate — features mid-period feel surprising if they vanish on downgrade.
Effective immediately with proration of the remaining monthly period. Save 2 months of subscription cost.
Effective at end of current annual term. You remain on annual pricing until that term completes.
Annual prepay saves 2 months of subscription:
Annual subscribers also lock the founder-pricing tier for 12 months — protection against any future pricing adjustments.
How the trial works:
No automatic charge happens at trial end. You're never billed without explicitly adding payment + confirming.
HIBR processes refunds in these cases:
Cancellation:
Data export — your data is yours:
Three tiers: Lite at 199/month (1 user, 1 location, 500 transactions/month, VAT 201 auto-filing, basic AI), Pro at 499/month (5 users, 3 locations, 5,000 transactions/month, full AI suite, WhatsApp invoicing, multi-currency, API read-only), Enterprise at 14,990/year (unlimited users, unlimited locations, unlimited transactions, custom AI training, full API, all bank integrations, 10-year audit log, dedicated CSM). All tiers include VAT 201 + CT-201 auto-filing, e-invoicing, free migration from competitors, and a 30-day free trial.
30 days from account activation, no credit card required. Full feature access at your chosen tier (Lite / Pro / Enterprise). At day 30 you're prompted to add payment method to continue. If you don't add payment, the account moves to read-only — your data is preserved, you can re-activate anytime within 90 days by adding payment. No automatic charge happens at trial end.
Yes, at any time. Upgrades take effect immediately with proration of the remaining billing period. Downgrades take effect at the end of your current billing period to avoid mid-period feature loss. Annual subscribers downgrading from Pro/Enterprise to a lower tier mid-year continue at the original tier until renewal, then move to the lower tier.
Yes. Every HIBR-issued invoice for UAE customers is a Tax Invoice under FTA Federal Decree-Law 8/2017 Article 65. It includes HIBR's TRN, your TRN, line items with VAT treatment, AED amounts, sequential numbering, and bilingual EN+AR header for invoices over 10,000.
Your data is preserved for 90 days post-cancellation. During those 90 days you can self-export at no charge in CSV/JSON/PDF, or reactivate the subscription. After day 90, hard deletion subject to statutory retention (VAT records 5 years per FTA Decision 2/2019 — those are retained in a sealed archive accessible to you on request even after account deletion).
Annual prepay saves 2 months across all tiers (Lite 990 vs 2,388 monthly equivalent; Pro 2,990 vs 3,588; Enterprise 14,990 vs 9,588). UAE-registered non-profits (under the Ministry of Community Development) can apply for a 50% discount on Lite + Pro tiers — email hello@hibr.ai with your non-profit registration document.
Accounting firms looking to manage 5+ client accounts on HIBR should see the accounting-firms partner program with revenue share and white-label tier. The partner pricing structure differs from direct-customer pricing.