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Getting Started

First-day setup for new HIBR accounts. Organization configuration, user invites, initial chart of accounts, first invoice.

• First-day setup walkthrough
• Inviting your team
• Configuring your organization
• Setting up your chart of accounts
• Issuing your first invoice

Billing & Subscriptions

Plan tiers, upgrades, downgrades, payment methods, invoices, and refund policy.

• Billing & subscriptions FAQ
• Changing your plan
• Updating payment method
• Requesting a refund
• Cancellation policy

Migration from Other Tools

Migrating from other UAE accounting tools. Step-by-step playbooks per source.

• Migration overview + 5 active paths
• Migrating from other UAE accounting tools — deep dive
• Migrating from other UAE accounting tools — deep dive
• Migrating from other UAE accounting tools — deep dive
• Migrating from other UAE accounting tools — deep dive

Public migration guides at /erp/migrate/ cover these in step-by-step detail.

VAT & Tax Filing

VAT 201 quarterly filing walkthrough, Corporate Tax CT-201, e-invoicing PINT-AE setup, reverse charge mechanics, Designated Zone treatment.

• VAT 201 + CT-201 filing through HIBR
• CT-201 walkthrough — deep dive
• Setting up PINT-AE e-invoicing
• Reverse charge on imports
• Free Zone QFZP classification

Payroll & WPS

WPS SIF generation, 50% deduction cap configuration, end-of-service gratuity, Emirates ID + visa expiry tracking.

• Monthly payroll & WPS workflow
• SIF rejection troubleshooting — deep dive
• EOSB provisioning — month-end close
• Multi-emirate worker management
• Salary advance & loan deduction patterns

AI Features

AI Tax Co-pilot, Receipt OCR, Bilingual Bookkeeper, Credit Score, Reorder, WhatsApp Agent, Chargeback Defender.

• AI Features reference (all 10)
• AI Tax Co-pilot — deep usage guide
• Receipt OCR — best practices
• Customer credit scoring — deep dive
• WhatsApp Business Agent configuration

Integrations

Connecting bank feeds, payment gateways, e-commerce platforms, courier services, WhatsApp Business API.

• Integrations setup & operations
• Connecting Emirates NBD bank feed — deep dive
• Setting up Telr / PayTabs — deep dive
• Syncing Shopify orders — deep dive
• WhatsApp Business setup — deep dive

Account & Settings

User permissions, custom roles, 2FA + SSO, audit log, notification preferences, data export, account closure.

• Account & Settings reference
• Custom role builder — deep dive
• SSO setup with Microsoft Entra ID
• SCIM provisioning
• 7-year audit-log export for FTA

Troubleshooting

Common error messages, sync issues, performance, data discrepancies, recovery procedures, FTA error codes.

• Troubleshooting reference
• FTA error code deep dives (E0001-E0099)
• WPS rejection codes (304/207/119/410)
• Bank reconciliation discrepancies — deep dive
• Performance optimization for large workspaces