HIBR ERP FAQ: 25 questions answered

Pricing & billing Q1–Q5

1. What are HIBR ERP's pricing tiers?

HIBR ERP has three tiers, all VAT-inclusive at 5% per Federal Decree-Law 8/2017FDL 8/2017:

• Lite — 199/month: 1 user, 1 location, 500 transactions/month, AI Tax Co-pilot 50 queries, AI Receipt OCR 100 receipts. Best for solo founders and micro-businesses.
• Pro — 499/month: 5 users, 3 locations, 5,000 transactions, unlimited AI Co-pilot, 1,000 receipts OCR, WPS payroll up to 10 employees, WhatsApp invoicing. Best for 5–20 employee SMBs.
• Enterprise — 14,990/year: unlimited users / locations / transactions, dedicated CSM, all UAE banks integrated, all marketplaces, full read/write API. Best for 20+ employees and multi-entity groups.

Full feature comparison: /erp/pricing/.

2. Is there an annual billing discount?

Yes. Annual billing equals 10 monthly payments — you save 2 months. Lite annual is 1,990 (vs 2,388 on monthly billing — saves 398). Pro annual is 4,990 (vs 5,988 on monthly billing — saves 998). Enterprise is annual-prepay only at 14,990/year — no monthly equivalent. You can switch from monthly to annual at any renewal with no penalty. Annual billing is also tax-efficient if you are managing the 3 million Small Business Relief threshold under Ministerial Decision 73/2023MD 73/2023 — bringing the operating expense forward into the current tax period.

3. Are there setup fees?

0 on Lite and Pro — both tiers self-onboard through the AI migration agent. Enterprise includes a one-time no setup fee (white-glove migration included) migration fee covering dedicated CSM-led migration, custom Chart of Accounts mapping, three training sessions, and 90 days of priority post-migration support. Free data import from other UAE accounting tools is included on every tier — the data move is always free regardless of which tier you pick.

4. Does HIBR ERP support multi-currency?

Lite is AED-only. Pro supports AED, USD, EUR, GBP, SAR, INR, and PKR with daily FX rates pulled from the UAE Central Bank reference rates. Enterprise supports all 150+ currencies and lets you plug in custom FX rate sources (OANDA, Bloomberg, your bank's own rate sheet). Multi-currency on Pro and Enterprise includes realised and unrealised FX gain/loss accounting that is compliant with IFRS reporting and acceptable to FTA Corporate Tax audit.

5. What's the refund policy?

Every tier includes a 30-day free trial with no credit card required — if you cancel before day 30, no charge ever happens. After the trial, refunds follow the standard policy described in the Help Center.

VAT & Corporate Tax Q6–Q10

6. Does HIBR ERP auto-file VAT 201 to the FTA?

Yes. HIBR ERP generates the VAT 201 return from your transaction ledger and submits directly via API to the FTA EmaraTax portal. The flow is: system generates return → AI Co-pilot annotates any flagged transactions (zero-rated, exempt, reverse-charge) with the relevant article of Federal Decree-Law 8/2017FDL 8/2017 and Executive Regulation Cabinet Decision 52/2017CD 52/2017 → you review and approve → one-click submit. Under UAE law the taxable person remains legally responsible for the return regardless of who files it — HIBR auto-fills, you sign.

7. How does Corporate Tax filing work under Federal Decree-Law 47/2022?

HIBR ERP prepares your Corporate Tax return using your audited ledger, calculates taxable income with proper adjustments per Federal Decree-Law 47/2022FDL 47/2022 and Ministerial Decision 134/2023MD 134/2023, and pre-fills the EmaraTax CT return. The AI Co-pilot flags qualifying expenses, depreciation method choices (straight-line vs reducing balance), interest deduction limitations per Article 30, and the Small Business Relief election where eligible. Final review and submission is by you or your appointed Tax Agent registered under Federal Decree-Law 7/2017FDL 7/2017.

8. Is HIBR ERP ready for the July 2026 e-invoicing mandate (Phase 1) and Phase 2?

Yes. HIBR ERP integrates with an accredited PEPPOL Access Service Provider (ASP) — ClearTax UAE — to support both phases per Cabinet Decision 28/2024CD 28/2024 and Ministerial Decision 244/2024MD 244/2024:

• Phase 1 — B2G mandatory from July 2026: any UAE business issuing invoices to government entities.
• Phase 2 — B2B mandatory from January 2027: all VAT-registered businesses issuing invoices to other businesses.

The system generates PINT-AE compliant XML invoices, applies the FTA-required cryptographic hash for tamper-proofing, and transmits via the four-corner PEPPOL network. Read the e-invoicing mandate guide for the full timeline.

9. Do I qualify for Small Business Relief (SBR)?

If your revenue is below 3 million in the current and all preceding tax periods that ended on or before 31 December 2026, you are eligible to elect SBR per Ministerial Decision 73/2023MD 73/2023 — your taxable income is treated as zero. HIBR ERP's AI Tax Co-pilot tracks your revenue against the 3M threshold in real time and warns you 90 days before you are projected to cross it. The election is made on your CT return for each tax period. Note: SBR is not available to free zone Qualifying Free Zone Persons (QFZP) who are already on 0% on Qualifying Income, or to members of a Multinational Enterprise group with consolidated revenue above 3.15 billion.

10. What about free zone businesses — do I still pay 9% Corporate Tax?

Free zone entities can be Qualifying Free Zone Persons (QFZP) under Federal Decree-Law 47/2022 and pay 0% CT on Qualifying Income, but they must still register with the FTA and file a CT return. HIBR ERP segregates Qualifying Income from non-Qualifying Income automatically based on the income source classification and the QFZP rules in Cabinet Decision 100/2023CD 100/2023 and Ministerial Decision 265/2023MD 265/2023. The AI Co-pilot flags transactions that could break QFZP status (e.g., mainland revenue exceeding the de minimis threshold). If you lose QFZP status mid-year, the system warns you immediately so you can take corrective action before year-end.

Setup & migration Q11–Q15

11. Is HIBR ERP FTA-approved accounting software?

HIBR ERP is on the FTA's accreditation pathway for VAT and Corporate Tax accounting software and will be listed on the FTA accredited list at beta launch in October 2026. The application was filed in Q1 2026 and has cleared the first review round. For an SMB, FTA listing means the software's outputs (Tax Invoice format, VAT 201 generation, audit file format) are pre-accepted by the FTA's audit process — which HIBR will satisfy at launch. Until then, beta customers should keep a parallel record on a currently-listed system for the first VAT period.

12. How long does setup take for a new business?

A new UAE business with no historical data is operational on Lite in under 30 minutes — sign up, confirm your TRN (we validate it live against the FTA's TRN registry), pick your industry template (retail, F&B, services, e-commerce, real estate, healthcare, education, free zone), and you're ready to invoice. For an established business migrating from another tool, the AI migration agent completes the full data move in under 60 minutes for most SMBs. Enterprise setups with multi-entity consolidation typically run 3–7 business days end-to-end with CSM support.

13. How do I migrate from your current tool, or other UAE accounting tools?

Free white-glove migration is included on every tier. The AI migration agent connects via the source system's native interface:

• other UAE accounting tools — direct API integration; read-only OAuth, no write access during migration
• other UAE accounting tools — CSV export (other UAE accounting tools does not yet have a public API)
• other UAE accounting tools — .720 other UAE accounting tools backup file import
• other UAE accounting tools — direct API via other UAE accounting tools Intuit OAuth

The agent pulls your Chart of Accounts with UAE COA mapping, customers and vendors with TRNs, products and services, opening balances, multi-currency exchange rates, and historical transactions back as far as your records extend. Last four filed VAT 201 returns are reconciled against the imported balances before go-live — any variance is flagged for review. Most migrations complete in under 60 minutes. See the other UAE accounting tools migration page for the step-by-step.

14. How long is my data retained?

Active accounting records are retained for the lifetime of your subscription. UAE law requires VAT records be kept for 5 years per Federal Decree-Law 8/2017FDL 8/2017 and CT records for 7 years per Federal Decree-Law 47/2022FDL 47/2022. HIBR ERP retains for 7 years (Lite and Pro) or 10 years (Enterprise) by default, comfortably exceeding both requirements. If you cancel your subscription, your full data archive is exported as Excel + JSON + PDF invoices and you have 90 days to download it. After 90 days, the archive is hard-deleted unless you choose paid archival storage at 49/year per GB. Cancellation export is your right under PDPL Article 14 (data portability).

15. What training and support do I get?

Every tier includes self-service video training in Arabic and English, written guides covering every module, and an in-product onboarding checklist that walks you through the first 30 days. Tier-specific support:

• Lite: email support, business-hour response (Sunday–Thursday, 9am–6pm Gulf Standard Time)
• Pro: email + WhatsApp with a 24-hour SLA across all working days; weekend response on critical filing issues
• Enterprise: dedicated Customer Success Manager, three white-glove training sessions during migration, monthly business review call, 4-hour critical SLA

The AI Tax Co-pilot is available 24/7 in Arabic and English on all tiers. For complex tax positions, Enterprise customers can engage HIBR's network of FTA-registered Tax Agents under Federal Decree-Law 7/2017FDL 7/2017.

Security & compliance Q16–Q20

16. Where is HIBR ERP's data hosted?

All customer data lives in AWS me-central-1 (Bahrain region), which AWS classifies as MENA. Cross-region disaster recovery replica is in eu-west-1 (Ireland). The Bahrain primary keeps data within the GCC for UAE PDPL cross-border transfer compliance under Federal Decree-Law 45/2021FDL 45/2021 Article 22. Network round-trip from UAE to Bahrain is sub-20ms — application performance is identical to UAE-resident hosting. Full details on the security & compliance page.

17. How is my data encrypted?

AES-256 encryption at rest for the database, all backups, and all file storage (invoices, receipts, attachments in AWS S3). TLS 1.3 in transit for every connection — no TLS 1.2 fallback. Per-customer encryption keys managed in AWS KMS with key rotation every 90 days. Field-level encryption (envelope encryption) for PII — salaries, Emirates ID numbers, IBANs, and bank account details — which means even HIBR engineers cannot read those fields without an audited key-access request. Every key-access request is logged immutably.

18. Is HIBR ERP ISO 27001 and SOC 2 certified?

The ISO 27001 and SOC 2 Type II audit programmes are in flight, targeting completion within 18 months of beta launch — so April 2028 at the latest. Both audits will be performed by Big 4 firms. In the interim, HIBR operates to the ISO 27001 control set as the operating standard, with quarterly third-party penetration testing and annual security assessments. Beta customers can request the current penetration test summary under NDA. Detailed roadmap on the security page.

19. Is HIBR ERP PDPL-compliant under Federal Decree-Law 45/2021?

Yes. HIBR ERP complies with Federal Decree-Law 45/2021 (UAE Personal Data Protection Law) on all five core obligations:

• Lawful basis documented per processing activity (Article 5)
• Data Subject Rights workflow for access, correction, deletion, and portability requests with 30-day SLA (Articles 13–18)
• 72-hour breach notification to the UAE Data Office and affected data subjects (Article 9)
• Appointed Data Protection Officer (DPO) reachable at dpo@hibr.ai (Article 10)
• Cross-border transfer compliance using AWS me-central-1 primary plus EU SCC fallback for the eu-west-1 replica (Article 22)

The full PDPL Article-by-Article compliance statement is published at /erp/security/ and updated within 30 days of any regulatory change from the UAE Data Office.

20. What's HIBR ERP's audit trail?

Every record change — invoice edit, transaction void, user permission change, document upload — is written to an immutable hash chain. Each entry includes user identity, timestamp (UTC and GST), before/after values, and a SHA-256 hash that links to the previous entry. Tampering with any entry breaks the chain visibly. The audit trail is retained for 7 years (Lite/Pro) or 10 years (Enterprise) — exceeding the 5-year FTA record-keeping requirement under Federal Decree-Law 8/2017FDL 8/2017. Auditors and Tax Agents can request a read-only audit export at any time.

Integrations & API Q21–Q23

21. Which UAE banks does HIBR ERP integrate with?

Direct API integrations for live transaction sync: Emirates NBD, FAB, ADCB, Mashreq, Dubai Islamic Bank, RAKBANK, CBD, ENBD Liv, and Wio. Statement upload (CSV, MT940, CAMT.053) is supported for every UAE bank including HSBC UAE, Standard Chartered UAE, ADIB, and Sharjah Islamic Bank. Tier limits: Lite is 1 bank, Pro is 3 banks, Enterprise covers all banks. WPS payroll exports in the UAE SIF format to all UAE banks regardless of tier — payroll is not bank-gated. See the Emirates NBD integration page for a worked example.

22. Which POS terminals and online stores work with HIBR ERP?

Native integrations with Network International, Magnati, Geidea, and Telr card terminals — card transactions reconcile to your ledger in real time, with VAT split out automatically. For F&B businesses, HIBR connects with other UAE POS systems, Posist, and Sapaad POS systems via API for menu sync, dine-in tickets, and aggregator orders (Talabat, Deliveroo, Careem) — see /erp/integrations/talabat/. For online stores, HIBR has direct integrations with Shopify, WooCommerce, Salla, and Zid, plus a built-in storefront on Pro and Enterprise. The HIBR ERP mobile POS works on any iOS or Android device with a Bluetooth receipt printer.

23. Can I build custom integrations?

Yes — Enterprise tier includes full read/write REST API access plus webhooks for every major event (invoice created, payment received, VAT return submitted, low stock, etc.). Pro tier includes read-only API for reporting and dashboard integrations. Lite has no API. Webhooks are signed with HMAC-SHA256 and follow the same delivery guarantees as Stripe's webhook system (at-least-once delivery, retry with exponential backoff for 72 hours). For custom builds, Enterprise customers can engage the Hibr AI consulting team for scoped engagements — typical custom integration runs 15,000–60,000 depending on complexity. Common asks: ERP-to-CRM sync (Salesforce, HubSpot), industry-specific compliance reporting, and bespoke vendor portals.

Beta program Q24–Q25

24. When does the HIBR ERP beta launch?

Public beta launches October 2026. The first cohort is capped at 50 design partners who get 90 days free in exchange for weekly product feedback and a published case study. The design-partner cohort is selected for industry diversity — F&B, retail, e-commerce, services, free zone, real estate, healthcare — so the product gets real-world stress-testing across UAE SMB segments. After the design-partner cohort, general beta opens to the waitlist on a rolling basis at standard pricing minus the 30% founding-customer discount. General availability (GA) is targeted for Q2 2027, with FTA accreditation locked in before GA.

25. What's the early-access pricing?

Waitlist members who join before October 2026 beta launch lock in 30% off Year 1 on any tier:

• Lite drops from 199 to 69/month for 12 months
• Pro drops from 499 to 209/month for 12 months
• Enterprise drops from 14,990/yr to 559/month for 12 months

The discount applies whether you choose monthly or annual billing. After Year 1, you renew at standard pricing or downgrade — your call, no auto-charge for the higher tier. Design partners in the first 50-customer cohort get an additional 90 days free on top of the founding-customer discount — effectively 15 months at the discounted rate for the price of 12. To apply for a design-partner seat, write to erp@hibr.ai with your business name, TRN, and a one-paragraph note on why your industry would benefit the product.

Related: pricing · security & compliance · VAT 201 filing guide · e-invoicing mandate · CT Small Business Relief · vs other UAE accounting tools.